Refund policy

Thank you for choosing The Gut Tailor

We are committed to providing you with delicious and high-quality food products. This policy outlines the circumstances under which you can return food items and receive a refund.

Our Legal Obligations:

• Under the Consumer Rights Act 2015, you can return faulty or misdescribed food items within 30 days of purchase for a full refund. This applies if the food is:
  • Unsafe to consume
  • Past its "use by" date
  • Damaged
  • Doesn't match the description on the label
  • Not of satisfactory quality

Beyond Legal Requirements:

• We understand that sometimes unforeseen circumstances can arise. While we cannot accept returns for food due to a change of mind, we encourage you to contact us on info@theguttailor.com if you have any concerns about your purchase. We will do our best to find a solution that satisfies you.

What We Cannot Refund:

• Food items past their "use by" date cannot be returned for a refund due to safety concerns.

How to Make a Return:

• To request a refund for a faulty or misdescribed food item, please email us at info@theguttailor.com within 30 days of purchase or delivery, including your order number, photos of the issue, and a description of the problem. We will assess the evidence remotely and process a full refund to your original payment method if it qualifies under the Consumer Rights Act 2015.

Contact Us:

• If you have any questions about this policy or need assistance with a return, please contact us at info@theguttailor.com.